Appeals: If the client is dissatisfied with HIC's certification decision (such as rejection, suspension, or withdrawal), they may submit an appeal to HIC within 30 working days after receiving the decision, providing relevant evidence. HIC complete the review and issue a decision within 20 working days.
申诉： 客户对 HIC 的认证决定（如拒绝、 暂停、 撤销认证） 不满意的， 可在收到决定后 30 个工作日内向 HIC 提交申诉， 并提供相关证据。 HIC 应在 20 个工作日内完成评审并出具决定。
Complaints: Consumers, industry associations, or other parties may submit complaints about HIC's certification activities or certified clients to HIC. HIC investigate and handle the complaint within 15 working days and feed back the result to the complainant.
Document No.: HIC-QM-2025 Version: 01 version date : March 06, 2026
First Issued Date: 2025-02-12 Status: Controlled Document
投诉： 消费者、 行业协会或其他方对 HIC 的认证活动或获证客户提出投诉的， HIC 应在 15 个工作日内调查处理， 并将结果反馈给投诉人。
HIC establish a complaint and appeal handling record system, retaining all relevant materials for at least 3 years.
HIC 应建立投诉与申诉处理记录制度， 所有相关材料至少保留 3 年。
